TRAINING COURSES

All of our courses can be individually tailored to meet the needs of your organisation and can be held either on site or externally. If there is an area of training not mentioned here that you would like to discuss please contact us

Management Training

Management Skills for New Managers, Team Leader / Supervisory Skills, Making Meetings More Productive, Time Management,
Managing People Effectively

Sales and Marketing

Motor Industry Sales Training, Essential Sales Skills, Delivering a Winning Sales Pitch, Closing the Sale and Objection Handling, Influencing and Negotiating Skills,
Key Account Management, Team Building

Human Resources

 Recruitment and Interview Skills, Building Confidence and Assertiveness, Performance and Appraisal Skills, Developing Personal Effectiveness, Communication, Managing the Discipline and Grievance Procedures, Managing Performance, Effective Absence Management
 

Customer Services

Good Customer Service Skills, Telephone Communication Skills, Telephone Selling Skills Techniques, Communication Skills,Handling Customers Professionally, Managing and Improving Your Customer Service, Customer Service in the Retail Environment

Admin and Office Skills

Supporting your Manager, The Effective Administrator, Organising and Participating in Meetings, Reception and Telephone Skills, Report Writing, Effective Minute Taking, Office Manager Skills

Business Skills

Building Confidence and Assertiveness, Business Writing Skills, Presentation Skills, Managing Meetings, Effective Communication